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Service Charter
- You are greeted in a friendly and courteous manner.
- You enter a pleasant working environment whenever you visit.
- We conduct ourselves with honesty and integrity and only deal with you in a professional way.
- Your telephone calls are answered quickly, efficiently and effectively. Otherwise, we return your phone calls within 1 working day even when we are out of the office.
- Your correspondence is appropriately acknowledged within 2 working days.
- You receive agreed, regular updates of our work being carried out for you.
- You are never taken for granted.
- We will provide you with your own Nyman Linden team headed by a Partner who will understand your needs and provide a first class service.
- We will meet the deadlines we set with you and we will advise you in advance of any inability to do so for reasons absolutely outside our control.
- You should expect all the work to be correct and accurate.
- We treat your business as if it’s our own.
- We will use our best endeavours to ensure that you can achieve your personal and business goals.
- Any problems you meet with our service are addressed within 2 working days.
- We always agree with you the basis and timing for our fees to be charged.
- We provide fixed-fees quotes for all compliance work such as audit, accounts preparation and completion of tax returns, so you will not receive any unexpected bills.
- Your feedback is critical to ensuring we are continually improving the service and support we give you.
- We would welcome your comments on our website and your suggestions for additional content.
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